Privacy Policy

ies Research respects your concerns about privacy and values its relationship with you.

This Privacy Notice (the “Notice”) describes:

The types of information we collect from subscribers, customers, contacts, and visitors of our website at https://iesresearch.solutions;

  • How we may use that information;
  • With whom we may share that information; and
  • The measures we take to protect the security of that information.

Our Notice also tells you how you may contact us to update your information, remove your name from our mailing lists or get an answer to questions you may have about our privacy practices.
Our website is hosted in Singapore, but we comply with applicable laws to protect your information.

Information We Collect and Manage

It is necessary for data to be collected for the effective running of ies Research. It is also essential for ies Research to meet its lawful/contractual obligations to clients and employees.

We may collect, store, and otherwise process the following kinds of personal information:

  1. Name, job title and contact details including postal address, telephone number, email address, and, where applicable, social media identity;
  2. Financial information, such as bank details and/or credit/debit card details. Where this is done, it is kept in a secure and limited way, or it is held for us by a regulated financial services provider (for example Paypal);
  3. Demographic information such as postcode, preferences, and interests;
  4. Other information relevant to customer surveys and/or offers.

All personal information provided to us will be used for the purposes specified in this Notice. In particular, we may use the provided personal information:

  • to fulfill our contractual obligation to a client as stated on a client allocation/confirmation form;
  • to fulfill our contractual obligation to an employee as stated in their contract of employment;
  • to provide further information about our work, services or activities (where necessary, only where you have provided your consent to receive such information);
  • to otherwise provide you with services, products or information you have requested;
  • to answer your questions/requests and communicate with you in general;
  • to allow you to apply for a job or volunteer role with us;
  • to manage relationships with our partners and service providers;
  • to analyze and improve our work, services, products or information (including our website), or for our internal records;
  • to audit and/or administer our accounts;
  • to satisfy legal obligations which are binding on us, for example in relation to regulatory, government and/or law enforcement bodies with whom we may work (for example requirements relating to the payment of tax or anti-money laundering);
  • to occasionally and periodically send promotional emails with offers, new products and developments, and other information that we believe you will find useful. This will be sent to the email address you provided, but you are able to opt-out of receiving such information at any time.

In order for ies Research to ensure the best user experience, we consider and balance any potential impact on you (both positive and negative), and on your rights under data protection laws when processing your personal information. We will not use your personal information for activities where our interests are overridden by the impact on you, for example, where use would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law).

This data is captured when a client first confirms their participation by signing the contractual confirmation form, when the client provides us with information as requested or when an employee begins their contract of employment with ies Research. The accuracy of the personal data will be reviewed regularly, and employees are responsible for communicating any changes in their personal information to ies Research.

The data is collected by the editorial team, the accounts manager, and any other employees that may require additional information. Your personal information is only accessible by appropriately trained staff and contractors and stored on secure servers equipped with features to prevent unauthorized access. Any documents containing employee personal information are only available to the administration team and Company Directors.

Information We Share

We do not sell or otherwise disclose information about our website visitors, except as described here. We may share the information you provide with affiliates of ies Research. We may also share the information with service providers we have retained to perform services on our behalf. These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements. In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement agencies or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use information you have provided through our website(s) in a manner that is consistent with this Privacy Notice.

Contact Us

If you communicate with our Customer Services department through the ‘Contact Us’ link on our website or by post or telephone, we may ask you for information such as your email address, your location, and the type of customer you are (e.g., personal subscriber, registrant, website visitor etc.). We will hold these details in our customer services query database and use such personal information to respond to your questions and comments. We may also use such personal information to evaluate the quality of our products and services.

Membership with ies Research

Website visitors may choose to join the membership with our website in order to gain access to downloadable content of our publications. Also, you may choose to use interactive functionality, such as leaving comments. If you wish to register with our website, we may ask you to provide information such as your full name, email address, and contact information. We will use such personal information to provide you with the services and/or products you select during the registration process. Provided you have consented, we may also use such personal information to contact you about other services and/or products of a similar nature, that we think may be of interest to you.

Cookies

Like many companies, we use “cookies” on our website(s). Cookies are bits of text that are placed on your computer’s hard drive when you visit certain websites. We use cookies to tell us, for example, whether you have visited us before or if you are a new visitor and to help us identify site features in which you may have the greatest interest. Cookies may enhance your online experience by saving your preferences while you are visiting a particular site.
Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all our website features.

Links to Other Websites

Our website often contains links to other websites that we believe our readers may find interesting. These websites may operate independently from ies Research, with their privacy notices or policies which we have no control over the destination site. Accordingly, we cannot be responsible for your privacy and data security while visiting these other sites, and these other sites do not fall under the remit of our privacy protection policy.

Updates to this Notice

We may update this Notice periodically. We will notify you of significant changes by contacting you directly where reasonably possible for us to do so and by placing an update notice on our website. This Notice was last updated on 12 February 2020.

How to Contact Us

If you have any questions or comments about this Notice, or if you would like us to update information we have about you or your preferences, please contact us by:
Email: ies.sales@igroupnet.com
Address:
InfoHOST Pte Ltd 31 Kaki Bukit Road 3 #06-07 Techlink Singapore 417818